It is very exciting to have a home business that you operate and manage. Many people take advantage of a home business in a variety of industries. We work with business and life coaches, interior decorators, insurance agents and others who all work from home. The key to remember is that there are many, many home business companies that you are competing with on a daily basis. To be very successful, you need to have an advantage over your competitors. Your biggest advantage that many new business owners overlook is customer service.
Your customers are your bread and butter. Without a strong customer base you would not have a home business to run and operate. There are tons of companies that are competing for the same niche customer base that you are. The good news is that you can have a leading edge over your competitors by providing excellent customer service in ways that the other guys have not thought of or simply do not want to take the time to do.
Make your company a personal company. With computers and programs, too often customers start to feel like they are just another customer number in your data base system. You never want your customers feeling like this. You must take the time to make them your top priority. One step is to make sure that their needs are met in a timely manner. You might be busy and even need help, but it is very important to make sure that each client feels they are a Very Important Person (VIP).
Instead of using auto responders, send your clients an email personally thanking them for their business and letting them know that you are here to serve them. This might seem time consuming and actually, if you have a successful home business, it is in fact time consuming. It is important to either send this correspondence yourself or have a trusted member of your virtual team send them out.
Follow up with your clients and customers. Lry them know that you care about them instead of just using them for their money. If there is a problem, take the time to correct it.
Do not do any additional selling like your competitors do. Just let the client or customer know that you are there for them should they need additional services, products, or have a problem with their current products or services.
The customer is always right no matter. If a customer complains about a service, you are better off refunding their money or correcting the problem than arguing with them. You want repeated business. Losing an occasional profit here and there is much better than losing many of your potential repeat customers. Follow the philosophy that the customer is always right and try to correct problems to win over a customer than to argue with them.
You can follow these suggestions for taking the leading edge for customer service for home business. Just because you are a home business does not mean that you offer less than the big companies. In fact, you can offer more customer service and find yourself growing by leaps and bounds in your new home business.
